Delivery Policy
Please read carefully before placing your order
Last updated: February 2026
This Delivery Policy applies to orders placed directly via www.duelautocare.co.uk. Please read carefully before placing your order.
1. Dispatch Cut-Off Time
- • Orders placed before 2:30pm Monday–Friday (excluding public holidays) will be dispatched the same working day
- • Working days are Monday to Friday only
- • Orders placed after 2:30pm, at weekends, or on public holidays will be processed the next working day
While we aim to meet all stated delivery times, no delivery service is guaranteed.
2. Delivery Options & Pricing (Mainland UK)
Free Shipping – Orders Over £65
- • Courier: FedEx
- • Cost: Free (on orders over £65)
- • Excludes: Northern Ireland & Scottish Highlands
Next Working Day Delivery
- • Courier: FedEx Next Working Day
- • Cost: £6.50
- • Excludes: Northern Ireland & Scottish Highlands
Orders placed before 2:30pm Monday–Friday will be dispatched the same working day for next working day delivery (Monday–Friday).
Delivery timeframes remain estimates and are not guaranteed.
Standard Delivery
- • Courier: Royal Mail 48 Hour Service
- • Cost: £3.99
- • Excludes: Northern Ireland & Scottish Highlands
Delivery is provided via a 48-hour Royal Mail service from the date of dispatch.
Delivery timeframes are estimates and are not guaranteed.
3. Northern Ireland & Scottish Highlands
Due to carrier restrictions, alternative services apply:
Delivery is provided via Royal Mail 48 Tracked from the date of dispatch. Delivery timeframes are estimates and are not guaranteed.
Royal Mail 48 Tracked
- • Cost: £5.00
- • Applies to: Northern Ireland and Scottish Highlands
4. International Orders
We ship outside the UK where available.
The purchaser is solely responsible for any such charges.
We are not responsible for delays caused by customs clearance.
- • Import duties, customs charges, or local taxes may apply
- • These charges are calculated and issued by the shipping carrier
5. Delivery Timeframes & Delays
We dispatch orders within the stated timeframes. Delivery is handled by third-party couriers and may be affected by factors outside our control, including courier delays, adverse weather, and peak trading periods.
If we anticipate a delay with your order, we will contact you.
6. Order Errors
If you notice an error with your order, please contact us by phone immediately to speak with a member of the team.
We cannot guarantee immediate responses to email enquiries, and orders may already be in the dispatch process.
7. IMPORTANT – TikTok Shop Orders
Orders placed via TikTok Shop are processed through a separate system and handled by different couriers.
For delivery information relating to TikTok purchases, you must refer directly to the TikTok platform.
Our website dispatch times, shipping prices, and courier services do not apply to TikTok orders.
Questions About Delivery?
If you have any questions regarding delivery, please contact our team before placing your order